FAQ
Frequently Asked Questions
📦 Can I change my billing or shipping information after placing an order?
If your order hasn’t been dispatched yet, we may be able to update your shipping address. Please contact our Customer Service Team as soon as possible at quangtamvu63@gmail.com
Once your order has been shipped, the shipping information cannot be changed while the package is in transit.
💳 What forms of payment do you accept?
We accept all major credit and debit cards:
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VISA
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Mastercard
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American Express
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Discover
📧 How do I know if my payment was successful?
Once your payment is processed, you will receive a confirmation email with your order details. You can also log into your account at quangtamvu63@gmail.com to view your order status. If payment is received, your order status will display as "Processing."
🧾 Do you provide invoices?
Yes. After your payment is confirmed, we will automatically send you an invoice via email.
🚚 How much are shipping charges?
We offer Free Shipping to the United Kingdom.
For more detailed shipping info, please visit our Shipping Policy page.
🎁 Can I send my order as a gift to a different address?
Absolutely. During checkout, you can specify a different shipping address for gift purchases.
🔍 How can I track my shipment?
Once your order has been dispatched, you’ll receive a shipping confirmation email within 24–48 hours. This will include a tracking number and a link to track your parcel.
📦 How do I know if my order has been shipped?
When your order is shipped, you will receive a confirmation email with tracking details.
Please note: Tracking information may take 1–2 business days to update in the courier’s system.
📭 I didn’t receive a confirmation email — what should I do?
First, check your spam or junk folder. If you still don’t see an email, please reach out to our Support Team at contact@SheapShop.com.
We respond to most inquiries within 1 business day.